Shipping policy
Welcome to Rootvera. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
- All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
- In case of high order volume, processing may take slightly longer.
2. Delivery Time
- Delivery time across Pakistan is usually 3–7 working days.
- Remote areas may take 5–10 working days depending on courier service availability.
- Delivery times are estimates and may vary due to weather, strikes, or courier delays.
3. Shipping Charges
- Shipping charges (if applicable) will be shown at checkout before order confirmation.
- Some promotional offers may include free shipping.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS or email.
- You can use this tracking number to monitor your parcel status.
5. Incorrect Address
- Customers must provide accurate shipping details.
- Rootvera is not responsible for delays or losses due to incorrect or incomplete addresses.
6. Delivery Issues
- If your parcel is delayed, lost, or damaged during transit, please contact our support team immediately.
- We will coordinate with the courier service to resolve the issue as quickly as possible.
7. Cash on Delivery (COD)
- COD is available in selected areas of Pakistan (if enabled on your store).
- Customers must ensure availability of cash at the time of delivery to avoid order cancellation.
8. Contact Support
For shipping-related queries, please contact us via:
Rootvera.shop