Refund policy

At Rootvera, customer satisfaction is our top priority. We strive to provide premium quality herbal hair care products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

The product must be unused and in its original packaging.
The item must not be damaged or tampered with.
Proof of purchase or order confirmation is required.

Due to hygiene and safety reasons, opened or used products cannot be returned unless the item received is defective or damaged.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will review the issue and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed within 5–7 business days.
Refunds will be issued through the original payment method or bank transfer, depending on the payment type.

Shipping charges are non-refundable unless the return is due to our mistake.